Refund policy

30-day returns

Request a return within 30 days after delivery. Items must be unworn, unwashed, unused, with tags and original packaging. Please include your order number or proof of purchase.

Start a return

Sign in to your customer account, select your order, and request a return. You can also email info@285clothing.com with your order number and reason for the return.

Wait for approval before shipping anything. We will provide the correct return address and instructions after reviewing your request. Do not send items to our business address or a fulfillment partner without authorization.

Return shipping

For fit, size-choice, or change-of-mind returns, customers pay return shipping. For a verified defect, damage, or an incorrect item, 285 Clothing will cover any required return shipping and arrange an appropriate replacement or refund. We do not charge a restocking fee.

Damaged or incorrect items

Please inspect your order when it arrives and contact info@285clothing.com promptly with your order number, a description of the problem, and clear photos. Keep the item and packaging until we provide instructions.

Exchanges

For a different size or style, request a return first. Once it is accepted, place a separate order for the replacement. Email us if you need help choosing a size.

Exceptions

Gift cards and personalized or specially customized items cannot be returned for change of mind. Items clearly marked final sale at purchase are not eligible for change-of-mind returns. This does not limit support for defective, damaged, or incorrect items or rights required by applicable law.

Refunds

We will notify you after receiving and inspecting an authorized return. Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post the refund. If more than 15 business days have passed since approval, email info@285clothing.com.

European Union orders

If your order is shipped to the European Union, you may cancel or return it within 14 days of receipt without giving a reason, subject to applicable legal exceptions. Items must be unworn or unused, with tags and original packaging, and proof of purchase. Your statutory rights are not affected by this policy.

Updated September 30, 2026. Orders placed before this update remain covered by the return terms shown at the time of purchase.